What we collect

We collect personally identifiable information that you provide to us, which is information that identifies you as an individual. We only do this when you have agreed to our request for that information. This may include but not limited to your name, address, telephone number, e-mail address and other information that you may consider personal.

How we use your data

By providing us with your information, you agree that, where it is permitted by local law or by your consent as stated in this privacy policy, we may use the information as described below:

• to respond to your requests
• to improve our level of service
• to improve user experience
• to improve the content of our communications
• to provide you with tips, helpful information, product news and updates
• to notify you of our new products and services
• to seek your views on our products and services
• for our own administrative and quality assurance purposes
• for other purposes that may be detailed on the website, mobile application and product and service documents

We also automatically collect information about your computer browser type and operating system, websites you visited before and after visiting our websites, standard server log information, Internet Protocol (IP) addresses, GPS location data, mobile phone service provider, and mobile phone operating system. We aggregate this information to understand how our visitors use our websites and mobile applications so that we can improve their experience and the services we offer.

How we protect your information

Echwood will take appropriate legal, organizational, and technical measures to protect your personal information consistent with applicable privacy and data security laws. When Echwood uses a third-party service provider, that provider will be carefully selected and required to use appropriate measures to protect the confidentiality and security of personal information. We use a variety of security technologies and procedures to help protect your information from unauthorised access, use or disclosure.

Sharing information with third parties

We do not sell, trade, or rent users personal information to others. We may share your information with our affiliates, contractors and agents in the normal course of business for delivery of the activities to which you have agreed. Sometimes we use selected third parties to provide support services in connection with our websites, mobile applications, products, services or in the normal course of business. These parties may, from time to time, have access to your information to enable them to provide those services to us. We require all companies providing such support services to meet the same standards of data protection as our own. They are prohibited from using the information for their own purposes. We do not allow service providers to use your information for their own marketing activities.

When we may disclose your information

We may disclose information if required to do so by law or in the good faith belief that such action is necessary to (a) conform with the requirements of the law or comply with legal process served on us, or (b) act in urgent circumstances to protect the personal safety of users of our service or members of the public. To the extent practicable and legally permitted, we will attempt to advise you prior to any such disclosure, so that you may seek a protective order or other relief limiting such disclosure.

Use of IP Address

An IP address is a set of numbers that is automatically assigned to your computer whenever you log on to your Internet service provider or through your organisation's local area network (LAN) or wide area network (WAN). Web servers automatically identify your computer by the IP address assigned to it during your session online.

Echwood, or third-party companies acting on our behalf, may collect IP addresses for the purposes of systems administration and to audit the use of our websites. We also may use IP addresses to identify users of our websites when we feel it is necessary to enforce compliance with the websites’ terms of use or to protect our service, products, websites or other users.

Cookies

Our websites and mobile applications may use "cookies." Cookies allow our websites and mobile applications to respond to you as an individual. The website or mobile application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies or receive a warning before a cookie is stored if you prefer. Please refer to your Internet browser’s instructions or help screen to learn more about these functions and to specify your cookie preferences.

If you choose to decline cookies, you may not be able to fully experience the interactive features of our websites or any other websites that you visit.

Information from outside sources

Where permitted by local law, we may also collect legally obtained information from third parties to add to our existing user databases. Some of this information may be personally identifiable information. We do this to better target information offerings, promotional campaigns, products and services in which we think you would be interested. Such information will only be collected and used by us in accordance with the basis on which it was originally provided by the subject, or as otherwise permitted by local law.

Access

We will retain your information only for the period necessary to fulfil the purposes outlined in this Privacy Statement unless a longer retention period is required or permitted by law. You may contact us in writing to request the updating, correcting or removal of information that you have provided to us at any time using the contact information provided at the end of this Privacy Statement. Your local laws may also give you the right to access information that you have provided to us.

Links to other websites

Our websites and mobile applications may from time to time provide links to or embed third party websites. This Privacy Statement does not apply to those websites. If you choose to enter such a linked site, you agree that we are not responsible for the availability of such websites and do not review or endorse and shall not be liable, directly or indirectly, for how these websites treat your information, the content of such websites, the use that others make of these websites.

Please ensure you check the legal and privacy statements posted on each website or mobile application you access before entering any personal information

Changes

We may occasionally update this Privacy Statement. If the changes we make are material, we also may post a notice regarding the changes on our websites or mobile applications and related licensing agreements. We encourage you to periodically review this Privacy Statement to stay informed about how we are helping to protect the information we collect. Your continued use of our websites and mobile applications constitutes your agreement to the Privacy Statement and any updates. Subsequent changes in this Privacy Statement will not apply to data that were collected before the change is made.

This Privacy Statement was last updated on 17th April 2018.